Landmark Collectibles Return & Refund Policy

Return requests

For purchases made directly through our website, contact us within 7 calendar days after delivery to request a return. Include your order number, the item, and the reason for returning it.

Email: landmarkcollectibles@gmail.com
Phone: 904-955-4887
Contact: Dante Senchuk

We will provide return instructions and the return address. Please ship an authorized return within 7 calendar days after receiving those instructions.

Condition of returned items

Returns for a change of mind must contain the same item supplied, in its original condition, with all included certificates of authenticity, accessories, presentation materials, and packaging.

Coins must not be cleaned, polished, altered, or removed from sealed grading holders. Certification numbers, identifying marks, and included COAs must match our order records. Items altered or damaged after delivery, substituted items, and incomplete returns may be ineligible for a change-of-mind refund.

These conditions do not exclude claims involving damage during delivery, incorrect items, authenticity concerns, or material differences from the listing.

Return shipping

For change-of-mind returns, the customer pays return shipping. Original shipping charges are not refundable unless required by law.

Use secure packaging and a trackable shipping service. For valuable items, obtain insurance that specifically covers the contents. Keep your shipping receipt and tracking information.

If we supplied an incorrect item, or the item arrived damaged or materially different from its description, we will arrange and pay for appropriate return shipping.

Damaged, incorrect, or missing deliveries

Contact us promptly if your order arrives damaged, contains an incorrect item, or does not arrive. Keep the packaging and provide photographs when available so we can investigate and resolve the issue.

For confirmed damaged, incorrect, or materially misdescribed items, we will offer a replacement with your agreement or a refund, including applicable taxes and original shipping charges attributable to the affected item.

Authenticity concerns

Contact us if you believe an item is not authentic as described. We will review the item’s documentation and any supporting evidence. If an item is determined not to be authentic as represented, we will arrange its return and provide a full refund of the affected purchase, including applicable taxes and shipping charges.

The ordinary 7-day change-of-mind return window does not automatically bar an authenticity or misdescription claim.

Refund processing

We will inspect returned items and communicate the outcome within 5 business days of receipt. Approved refunds will be issued to the original payment method within that period. Your payment provider may take additional time to display the credit.

We do not charge a restocking fee. Refunds are based on the amount originally paid, not subsequent changes in metal prices or collectible values.

Cancellations

Contact us promptly to request cancellation before shipment. Once an order has shipped, the return process applies.

Your rights

This policy does not limit rights or remedies available under applicable law. Purchases through third-party marketplaces are also subject to that marketplace’s applicable policies. Changes to this policy apply prospectively and do not reduce the rights promised when an order was placed.